Frecuently asked Questions - FAQ

You will find our representatives wearing an orange vest holding a Cancun Shuttle sign.
Once you clear customs, go outside thru the sliding glass doors and you will find a Cancun Shuttle Representative.
Most of our vehicles are vans.
pend on the type of service you reserved. If shared service there is a wait up to 30 minutes, If Economical Service there is a 20 minutes wait, a Private, VIP or Limo, as soon as you contact our Representative you will be taken to your vehicle right away.
Most of the times it is possible, but you will need to contact our office in Cancun.
If you booked a Private, VIP or Limo, you will not share it at all. Just your party.
If you booked a Private, VIP or Limo you will go directly to your hotel.
No. Only to the Marriot Courtyard.
No, it will take you only to the bus station in Cancun or Playa del Carmen.
It is around $6.00usd one way or $12.00usd round trip.
It is around $12.00usd one way or $22.00usd round trip.
No. Unless you have prearranged that service with our Customer Service Department.
Few of them speak English.
Shared service only operates from 8am to 8pm. If you are outside the terminal after 8pm you will need to contact our representative and pay a difference for the economical service.
Shared service only operates from 8am to 8pm and your pick up time will be at least 3 hours prior so you will need to pay a difference for the economical service.
No. We do not service from one hotel to another one.
Unless you have booked a VIP or Limo service.
On a private service we can provide you one car seat and the Vip service we can provide you with 2 car seats upon availability.
Yes, as long as you cancel your service 24 hours prior.
Yes, as long you advise us 2 hours prior and will be subject to availability on type of service.