FREQUENT ASKED QUESTIONS

How do I find you at the Airport?

You will find our representatives wearing an orange vest holding a Cancun Shuttle sign.

Where do I find you at the airport?

Once you clear customs, go outside thru the sliding glass doors and you will find a Cancun Shuttle Representative.

What type of vehicle will I be getting?

Most of our vehicles are vans.

How long do I have to wait at the airport for my vehicle?

Depend on the type of service you reserved. If shared service there is a wait up to 30 minutes, If Economical Service there is a 20 minutes wait, a Private, VIP or Limo, as soon as you contact our Representative you will be taken to your vehicle right away.

Can I change my pick up time on my departure date?

Most of the times it is possible, but you will need to contact our office in Cancun.

Will I have to share my vehicle?

If you booked a Private, VIP or Limo, you will not share it at all. Just your party.

Will we stop anywhere else?

If you booked a Private, VIP or Limo you will go directly to your hotel.

Is there a bus service to my hotel?

No. Only to the Marriot Courtyard.

Can I take the bus at the airport to go somewhere else? (another city)

No, it will take you only to the bus station in Cancun or Playa del Carmen.

How often the buses depart from the airport to the bus station?

Every hour.

Until what time the bus runs from the airport to the bus station?

Until 8pm.

How much is the ferry to Isla Mujeres?

It is around $6.00usd one way or $12.00usd round trip.

How much is the ferry to Cozumel?

It is around $12.00usd one way or $22.00usd round trip.

At what time is the last ferry to Isla Mujeres?

At 11:30pm.

At what time is the last ferry to Cozumel?

At 10:00pm

At what time is the first ferry from Isla Mujeres ?

At 5:30am

At what time is the first ferry from Cozumel?

At 6am.

Can I stop for grocery shopping?

No. Unless you have prearranged that service with our Customer Service Department.

Does the driver speak English?

Few of them speak English.

I have a shared transportation, I will arrive at 7:45pm is that a problem?

Shared service only operates from 8am to 8pm. If you are outside the terminal after 8pm you will need to contact our representative and pay a difference for the economical service.

I have a shared transportation, my flight departs at 8:30am is that a problem?

Shared service only operates from 8am to 8pm and your pick up time will be at least 3 hours prior so you will need to pay a difference for the economical service.

Can you take me from my arrival hotel to my departure hotel?

No. We do not service from one hotel to another one.

Will somebody be waiting for us at the airport with our name?

Unless you have booked a VIP or Limo service.

Are you insured?

Yes.

Do you have car seats?

On a private service we can provide you one car seat and the Vip service we can provide you with 2 car seats upon availability.

Is it by law in Mexico to have car seats for kids?

No.

Do you have handicapped equipped vehicles?

No.

Do you give transportation for me and my dog?

No.

Is my reservation refundable?

Yes, as long as you cancel your service 24 hours prior.

I am flying standby, can I change last minute my reservation?

Yes, as long you advise us 2 hours prior and will be subject to availability on type of service.