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FAQ

The sponsored tour takes you to a Mexican Hacienda where you can purchase beautiful bracelets, necklaces, and earrings made of metals and precious stones while watching artists from the region create a personalized souvenirs for you. Then you will go on to a delicious tequila tasting where you will...

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Please provide us with your transportation confirmation number and the update you wish to do. Send it through our chat. Click here

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Please provide us with your transportation confirmation number so we can check the status of your transportation. Contect to agent once info is provided through our chat, it is located in the lower right corner of this page

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Our representatives monitor the flights and terminals and will be waiting for you as you exit the terminal, look for the Cancun Shuttle representative wearing an orange vest and carrying the Cancun Shuttle sign just like in your confirmation email.

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We can help you get a quote but in order to generate the reservation you will have to do so on our website as we cannot request your payment information via chat. Please provide us wth the following infromation: Arrival: • Drop off location … • Number of pax … Departure: • Pickup location … •...

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We are a transportation company authorized to do transfers between the airport and hotels and vice versa, by law we are not permitted to make stops along the way.

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If private service is booked we can provide you one car seat, if VIP service is booked we can provide you with 2 car seats. Please note, car seats are on request and subject to availability.

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